FROSTIQ — Effective [01/01/2026]

At FROSTIQ, we want you fully supported on the course — not stuck dealing with a complicated returns process. Here's how we handle sizing issues, defects, and order concerns.

Wrong Size? We've Got You Covered.

If your TourBrace (or any FROSTIQ product) doesn't fit right, you don't need to return it.

• We'll send you a free replacement in the correct size — no return required.
• You keep the original item (feel free to pass it along to a friend or family member it might fit).
• You're only responsible for the shipping cost on the replacement.

To get started, email us at info@frostiqstore.com with your order number and current waist measurement (measured 1–2 inches above your belly button — not your pants size), and we'll help you get sized correctly.

Defective or Damaged Items

If your item arrives damaged, defective, or not as described, contact us within [30] days of delivery at info@frostiqstore.com with your order number and a photo of the issue. We'll send a free replacement at no cost to you, shipping included.

Lost or Delayed Shipments

If your order is confirmed lost in transit or significantly delayed beyond the expected delivery window, reach out to us and we'll work with you to get a replacement sent out.

What We Don't Offer

• We do not require physical returns for sizing exchanges — this keeps the process fast and hassle-free for you.
• We do not offer cash refunds as a standard resolution. Our default remedy for sizing, fit, or product issues is a free replacement.
• Refunds are considered only in specific circumstances at our discretion (for example, order cancellations before shipment, or cases where a replacement genuinely isn't a workable solution). Contact us directly if you believe your situation qualifies.

How Sizing Works

FROSTIQ products are sized based on waist measurement, not pants size or general body type. Always measure with a soft tape 1–2 inches above your belly button and check that number against our current size chart on the product page before ordering. If you've ordered before and are reordering after a size chart update, please re-check your measurement — updated charts may not match older size labels exactly.

Questions?

Reach out anytime at info@frostiqstore.com — our team is happy to help you get the right fit and the right experience with your FROSTIQ order.